Unlock the power of accessibility. Our expert team can help you achieve your accessibility goals and improve user experience.
At Travegali.com, we are proud to have formed a strategic alliance with Open Doors Organization, a leader in the United States accessibility industry. Together, we are committed to making the travel industry more accessible for all. By combining our expertise, we offer a comprehensive range of services that help businesses and organizations meet accessibility standards and comply with regulations such as the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG). Our alliance with Open Doors Organization allows us to provide unparalleled access to the latest research, tools, and best practices in the industry. This ensures that our clients receive the highest quality of service and achieve the best possible outcomes. Contact us today to learn how our combined expertise can help you unlock the full potential of accessibility.
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The project begins with an accessibility audit of your current facilities by identifying potential barriers for people with reduced mobility and recommendations for how to eliminate them. In addition, we will offer guidance and consultation to ensure that your facilities remain accessible and compliant.
General Awareness Training Program
The customer service general awareness training program (GATP) is designed to enable customer service representatives to develop the skills necessary to communicate with customers with disabilities in a way that guarantees customer satisfaction and inspires loyalty.
Accessibility Blueprint Audit
This project consists of a comprehensive review of the hotel’s architectural blueprints to ensure compliance with accessibility standards. The service checks for compliance with regulations such as the Americans with Disabilities Act (ADA) and local building codes, and provides recommendations for any necessary modifications to improve accessibility for individuals with disabilities.
Job Specific in Person Training (JSPT)
According to the Air Carrier Access Act (ACAA) Part 382, all personnel that work directly with customers must take part in job specific training, including flight attendants, reservations personnel and customer service, regarding their responsibilities under the Part 382 rule.
Complaints Resolution Official (CRO) Initial Training
This course aims to instruct the selected employee(s) of the responsibilities attached to the role of the CRO: the officials responsible to help any passenger who requests assistance with accessibility needs.
Complaints Resolution Official (CRO) Outsourcing Services
As an alternative to having an in-house CRO, you can also opt for outsourcing the CRO services from our live Contact Center Services. With this option, you will be ensured that your CRO service is up to date with the latest trends and regulations, without having to invest in the yearly refresher training.